Cancellation & Returns
Cancellation Policy
Understanding the importance of flexibility in online shopping, Al Aliyo Shop allows customers to cancel orders without penalty within a 24-hour window from the time of order placement. This policy acknowledges both the fast-paced nature of our business and the value we place on customer satisfaction. Should an order be dispatched prior to cancellation, a minimal processing fee of 20% of the total order value will be applied, reflecting the resources already allocated towards fulfilling the order.
Returns Policy
Aligned with the perishable nature of our products, our returns policy is crafted to ensure fairness and satisfaction. We accept returns for products that are either not as described or arrive in a damaged condition. We require that customers initiate their return request within 48 hours of delivery, providing clear evidence of the issue to facilitate a swift and fair resolution.
Refund Policy
Refunds are processed for both returns and cancellations, with the aim of ensuring that customers feel secure in their transactions with Al Aliyo Shop. These refunds are issued to the original method of payment within 7-10 business days.
Crucially, in the event of product unavailability, Al Aliyo Shop is committed to refunding the amount for the unavailable product within the same 7-10 working day timeframe, ensuring customers are promptly compensated.
Damaged or Incorrect Items
In the event that customers receive damaged or incorrect items, Al Aliyo Shop prioritizes immediate rectification through either a refund or replacement, based on the customer's preference. We provide detailed instructions for the return of damaged goods, emphasizing our commitment to quality and accuracy.
Exchanges
Due to the perishable nature of our offerings, Al Aliyo Shop does not facilitate direct product exchanges. However, we encourage customers seeking an exchange to return their initial purchase for a refund. This approach allows customers to reorder their desired product, ensuring they receive items that fully meet their expectations.
Contact Information
For any inquiries or assistance related to cancellations, returns, or refunds, our dedicated customer service team is readily available on hello@alaliyoshop.com to support our customers. This commitment to responsive customer service underscores our dedication to the satisfaction and well-being of our customers.