Terms & Conditions
Welcome to Al Aliyo Shop. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. These Terms and Conditions govern the use of the Al Aliyo Shop e-commerce platform for purchasing fresh vegetables, microgreens, superleaves, sprouts and spices (hereinafter referred to as "products").
Product Information
a. The products listed on the Al Aliyo Shop website are subject to availability and may vary based on seasonal factors.
b. We strive to provide accurate product descriptions, including details such as weight, size, and nutritional information. However, we do not guarantee the accuracy, completeness, or reliability of such information.
Ordering Process:
a. To place an order, customers must create an account on the Al Aliyo Shop website and provide accurate billing and shipping information.
b. Orders are subject to acceptance by Al Aliyo Shop, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability or inaccuracies in pricing or product information.
Pricing and Payment:
a. All prices listed on the Al Aliyo Shop website are in UAE Dirham (AED) and exclusive of applicable taxes. Applicable taxes shall be levied in the final invoice at the time of checkout.
b. Payment for orders must be made at the time of checkout using the available payment methods, including credit/debit cards, online banking, or other accepted forms of payment.
Delivery
a. Al Aliyo Shop offers free delivery services for orders placed on the website, subject to the delivery areas and schedules specified on the platform.
b. Customers are responsible for providing accurate delivery instructions and ensuring someone is available to receive the order at the specified delivery address.
Returns and Refunds
a. Refer to the Cancellation and Returns Policy outlined separately on the Al Aliyo Shop website for details regarding returns and refunds.
Intellectual Property
a. All content, including but not limited to logos, images, and product descriptions, on the Al Aliyo Shop website is the property of Al Aliyo and is protected by copyright laws.
b. Customers may not reproduce, distribute, or use any content from the website without prior written consent from Al Aliyo.
Limitation of Liability
a. Al Aliyo Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of its e-commerce platform.
b. In no event shall Al Aliyo Shop's total liability exceed the total amount paid by the customer for the relevant order.
Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hamriyah Free Zone and the Emirate of Sharjah. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Hamriyah Free Zone and the Emirate of Sharjah.
By using the Al Aliyo Shop e-commerce platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you do not agree with any part of these Terms and Conditions, you can contact our Customer Service team on hello@alaliyoshop.com for a detailed understanding or clarification.