Question 1

What products does Al Aliyo Shop offer?

Accepted Answer

At Al Aliyo Shop, we take pride in offering a diverse range of fresh, sustainable, and premium-quality produce, all grown using cutting-edge hydroponic farming techniques. Our commitment to freshness and sustainability ensures that every product you purchase is not only delicious but also nutritious and environmentally friendly.

Here’s what you can find at Al Aliyo Shop:
1. Rooted Vegetables:
Explore our vibrant selection of fresh vegetables, including garlic greens and spring onions, known for their unparalleled flavor, crunch, and quality. Perfect for adding that aromatic touch to your meals.
2. Microgreens:
Packed with flavor and nutrients, our microgreens selection includes fenugreek, mustard, alfalfa, broccoli, radish, beetroot, carrot, dill, parsley, and coriander. These tiny greens are perfect for salads, garnishing, and even smoothies, bringing a burst of freshness to your plate.
3. Sprouts:
We offer a wide variety of hydroponically grown sprouts, including mung sprouts, brown chickpea sprouts, white chickpea sprouts, moth sprouts, green pea sprouts, horsegram sprouts, and alfalfa sprouts. Crunchy, wholesome, and nutrient-rich, our sprouts are ideal for healthy snacking or enhancing your meals.

At Al Aliyo Shop, we cater to health-conscious individuals, culinary enthusiasts, and anyone seeking fresh, pesticide-free, and sustainably grown produce. Every product is thoughtfully grown, harvested, and delivered fresh to your doorstep, ensuring a farm-to-table experience like no other.
Browse our shop today and bring home the finest in fresh produce!

Question 2

Are your products organic?

Accepted Answer

At Al Aliyo Hydrofarms, we prioritize delivering the freshest, healthiest, and highest-quality produce to our customers. While our products are not certified organic, they are grown using hydroponic farming methods, which are inherently sustainable and clean. Hydroponics allows us to cultivate our produce without soil, relying on nutrient-rich water solutions to provide plants with everything they need to thrive.

Our approach eliminates the need for harmful pesticides, herbicides, or chemical fertilizers commonly associated with traditional farming methods. Instead, we use environmentally friendly practices to ensure that our produce is pure, safe, and packed with nutrients. The controlled environment in our hydroponic systems also minimizes contamination risks, ensuring that you receive clean, high-quality products every time.

In essence, while we may not carry an organic certification, our farming practices align with the values of sustainability, freshness, and purity that organic enthusiasts look for. Our mission is to bring you produce that is not only delicious but also grown with respect for the environment and your health.

Question 3

How are your products packaged to maintain freshness?

Accepted Answer

Our products are carefully packaged in food-grade, eco-friendly materials that lock in freshness and prevent contamination. We use temperature-controlled packaging for delicate produce to ensure it reaches you in perfect condition.

Question 4

Do you offer information on the nutritional benefits of your products?

Accepted Answer

Absolutely! Each product page on our website includes detailed information about the nutritional benefits, helping you make informed choices for your health.

Question 5

What makes Al Aliyo's hydroponic produce different from conventional farming produce?

Accepted Answer

Hydroponic farming allows us to grow produce in a controlled environment without soil. This results in fresher, cleaner, and more nutrient-dense produce compared to conventionally farmed products.

Question 6

How can I place an order on your website?

Accepted Answer

Simply browse our products, add your selections to the cart, and proceed to checkout. You can register an account for easy tracking and faster future orders.

Question 7

Is there a minimum order value?

Accepted Answer

Yes, the minimum order value for free delivery is AED 50. This helps us ensure efficient logistics and minimize waste.

Question 8

Can I edit or cancel my order after placing it?

Accepted Answer

Yes, you can edit or cancel your order within 2 hours of placing it by contacting our customer support team. After this window, changes may not be possible due to processing.

Question 9

Do you offer bulk or wholesale orders?

Accepted Answer

Yes, we cater to bulk and wholesale orders. Please reach out to our customer support team for pricing and further details.

Question 10

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods, including credit/debit cards, online bank transfers, and cash on delivery.

Question 11

Is online payment secure on your website?

Accepted Answer

Yes, we use secure payment gateways with encryption technology to ensure your transactions are safe and protected.

Question 12

Do you provide an invoice or receipt for my order?

Accepted Answer

Yes, an invoice will be emailed to you upon order confirmation. You can also download it from your account dashboard.

Question 13

Which areas do you deliver to?

Accepted Answer

We deliver across Dubai, Sharjah and Ajman in the UAE. For specific delivery locations, please check our service coverage map on the website.

Question 14

Do you offer free delivery?

Accepted Answer

Free delivery is available for orders above AED 50. For smaller orders, a nominal delivery fee will apply.

Question 15

What happens if I’m not home to receive my order?

Accepted Answer

Our delivery team will contact you before arrival. If you're unavailable, they can arrange to leave the package in a safe location.

Question 16

What is your return policy?

Accepted Answer

We accept returns for damaged or incorrect items. Please contact us within 24 hours of delivery, and we’ll arrange a replacement or refund.

Question 17

What should I do if I receive a damaged or incorrect item?

Accepted Answer

Please take a photo of the item and contact our customer support team immediately. We’ll resolve the issue promptly.

Question 18

How long does it take to process a refund?

Accepted Answer

Refunds are processed within 5-7 business days after the return is received and verified.

Question 19

How does Al Aliyo contribute to sustainability?

Accepted Answer

We practice sustainable farming through hydroponics, which uses 90% less water than traditional farming. Our operations are designed to minimize waste and promote environmental responsibility.

Question 20

Are your packaging materials eco-friendly?

Accepted Answer

Yes, we prioritize eco-friendly and recyclable packaging to reduce environmental impact while maintaining product freshness.

Question 21

How can I contact customer support for queries or complaints?

Accepted Answer

You can reach us via email at info@alaliyofarms.ae, phone at +97165462357, or through the live chat option on our website.

Question 22

What are your customer support hours?

Accepted Answer

Our customer support team is available from 8:30am to 5:30pm, Monday to Friday, to assist you with any queries.

Question 23

Do you offer subscription services for regular deliveries?

Accepted Answer

Yes, we offer subscription plans for weekly or monthly deliveries of your favorite products. You can set up a subscription directly on our website.

Question 24

Are there any discounts or promotions available?

Accepted Answer

We frequently run promotions and offer discounts on select products. Keep an eye on our website and social media pages for the latest deals.

Question 25

Do I need to create an account to place an order?

Accepted Answer

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout process.

Question 26

How can I track my order?

Accepted Answer

Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can use this link to monitor the delivery progress.

Question 27

How do I update my personal details or address on my account?

Accepted Answer

Log in to your account, go to the "My Profile" section, and update your details. Changes will be saved for future orders.

Question 28

What should I do if I face issues while placing an order?

Accepted Answer

If you experience any issues, please contact our customer support team. They’ll guide you through the process and resolve the problem.

Question 29

Can I visit your farm or facility?

Accepted Answer

Sorry, due to high levels of sanitization, we do not allow facility visits.

Question 30

Do you offer gift cards or vouchers?

Accepted Answer

Yes, we offer digital gift cards that make perfect presents for loved ones. You can purchase them directly from our website.

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