Customer Support

At Al Aliyo Shop, we take pride in offering a diverse range of fresh, sustainable, and premium-quality produce, all grown using cutting-edge hydroponic farming techniques. Our commitment to freshness and sustainability ensures that every product you purchase is not only delicious but also nutritious and environmentally friendly.

Here’s what you can find at Al Aliyo Shop:

1. Rooted Vegetables: Explore our vibrant selection of fresh vegetables, including garlic greens and spring onions, known for their unparalleled flavor, crunch, and quality. Perfect for adding that aromatic touch to your meals.

2. Microgreens: Packed with flavor and nutrients, our microgreens selection includes fenugreek, mustard, alfalfa, broccoli, radish, beetroot, carrot, dill, parsley, and coriander. These tiny greens are perfect for salads, garnishing, and even smoothies, bringing a burst of freshness to your plate.

3. Sprouts: We offer a wide variety of hydroponically grown sprouts, including mung sprouts, brown chickpea sprouts, white chickpea sprouts, moth sprouts, green pea sprouts, horsegram sprouts, and alfalfa sprouts. Crunchy, wholesome, and nutrient-rich, our sprouts are ideal for healthy snacking or enhancing your meals.

At Al Aliyo Shop, we cater to health-conscious individuals, culinary enthusiasts, and anyone seeking fresh, pesticide-free, and sustainably grown produce. Every product is thoughtfully grown, harvested, and delivered fresh to your doorstep, ensuring a farm-to-table experience like no other.

Browse our shop today and bring home the finest in fresh produce!

At Al Aliyo Hydrofarms, we prioritize delivering the freshest, healthiest, and highest-quality produce to our customers. While our products are not certified organic, they are grown using hydroponic farming methods, which are inherently sustainable and clean. Hydroponics allows us to cultivate our produce without soil, relying on nutrient-rich water solutions to provide plants with everything they need to thrive.

Our approach eliminates the need for harmful pesticides, herbicides, or chemical fertilizers commonly associated with traditional farming methods. Instead, we use environmentally friendly practices to ensure that our produce is pure, safe, and packed with nutrients. The controlled environment in our hydroponic systems also minimizes contamination risks, ensuring that you receive clean, high-quality products every time.

In essence, while we may not carry an organic certification, our farming practices align with the values of sustainability, freshness, and purity that organic enthusiasts look for. Our mission is to bring you produce that is not only delicious but also grown with respect for the environment and your health.

Our products are carefully packaged in food-grade, eco-friendly materials that lock in freshness and prevent contamination. We use temperature-controlled packaging for delicate produce to ensure it reaches you in perfect condition.

Absolutely! Each product page on our website includes detailed information about the nutritional benefits, helping you make informed choices for your health.

Hydroponic farming allows us to grow produce in a controlled environment without soil. This results in fresher, cleaner, and more nutrient-dense produce compared to conventionally farmed products.

Simply browse our products, add your selections to the cart, and proceed to checkout. You can register an account for easy tracking and faster future orders.

Yes, the minimum order value for free delivery is AED 50. This helps us ensure efficient logistics and minimize waste.

Yes, you can edit or cancel your order within 2 hours of placing it by contacting our customer support team. After this window, changes may not be possible due to processing.

Yes, we cater to bulk and wholesale orders. Please reach out to our customer support team for pricing and further details.

We accept multiple payment methods, including credit/debit cards, online bank transfers, and cash on delivery.

Yes, we use secure payment gateways with encryption technology to ensure your transactions are safe and protected.

Yes, an invoice will be emailed to you upon order confirmation. You can also download it from your account dashboard.

We deliver across Dubai, Sharjah and Ajman in the UAE. For specific delivery locations, please check our service coverage map on the website.

Free delivery is available for orders above AED 50. For smaller orders, a nominal delivery fee will apply.

Our delivery team will contact you before arrival. If you're unavailable, they can arrange to leave the package in a safe location.

We accept returns for damaged or incorrect items. Please contact us within 24 hours of delivery, and we’ll arrange a replacement or refund.

Please take a photo of the item and contact our customer support team immediately. We’ll resolve the issue promptly.

Refunds are processed within 5-7 business days after the return is received and verified.

We practice sustainable farming through hydroponics, which uses 90% less water than traditional farming. Our operations are designed to minimize waste and promote environmental responsibility.

Yes, we prioritize eco-friendly and recyclable packaging to reduce environmental impact while maintaining product freshness.

You can reach us via email at info@alaliyofarms.ae, phone at +97165462357, or through the live chat option on our website.

Our customer support team is available from 8:30am to 5:30pm, Monday to Friday, to assist you with any queries.

Yes, we offer subscription plans for weekly or monthly deliveries of your favorite products. You can set up a subscription directly on our website.

We frequently run promotions and offer discounts on select products. Keep an eye on our website and social media pages for the latest deals.

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout process.

Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can use this link to monitor the delivery progress.

Log in to your account, go to the "My Profile" section, and update your details. Changes will be saved for future orders.

If you experience any issues, please contact our customer support team. They’ll guide you through the process and resolve the problem.

Sorry, due to high levels of sanitization, we do not allow facility visits.

Yes, we offer digital gift cards that make perfect presents for loved ones. You can purchase them directly from our website.